Overview

Allied Strata is committed to protecting personal information and managing it in accordance with applicable privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This policy outlines how we collect, use, hold, and disclose personal information in connection with our strata management and related services.

Our Role

Allied Strata acts as managing agent for owners corporations, strata schemes, and community associations.

In performing this role, we are required to collect, hold, and manage personal information in accordance with applicable strata legislation, including obligations relating to strata rolls, records, and statutory notices. 

Personal Information We Collect

We may collect and hold personal information relevant to our services, including:

• Names and contact details (address, email, phone number) 
• Property and strata-related information (lot details, scheme records) 
• Financial information (bank details, levy records where required) 
• Correspondence and records relating to the management of the scheme 

This information is collected only to the extent necessary to deliver our services.

How We Collect Personal Information

We collect personal information in a structured and lawful manner, including:

• From owners, residents, tenants, and committee members 
• From managing agents upon appointment (transfer of scheme records) 
• Through direct communication (email, phone, meetings, portals) 
• From third parties such as agents, lawyers, contractors, or referrals 

In many cases, information is collected as part of statutory record-keeping requirements within strata schemes. 

Why We Collect and Use Personal Information

We collect, hold, and use personal information to:

• Administer strata schemes and maintain official records 
• Facilitate communication with owners, residents, and committees 
• Arrange maintenance, repairs, and contractor engagement 
• Manage financial administration, levies, and reporting 
• Comply with legal and regulatory obligations 
• Support the delivery of additional services and programs 

Our use of information is always aligned with providing effective, compliant, and commercially sound strata management services.

Disclosure of Personal Information

We may disclose personal information where required or appropriate, including to:

• Owners corporations and committee members 
• Contractors and service providers engaged by the scheme 
• Insurers, brokers, and professional advisers 
• Regulatory bodies, courts, tribunals, or authorities 
• Third-party service providers assisting in service delivery 

Strata legislation may require certain information to be made available through scheme records or strata rolls. 

Overseas Disclosure

While Allied Strata primarily stores information in Australia, some data may be processed or accessed by secure third-party service providers located overseas (e.g., cloud-based systems).

Where this occurs, we take reasonable steps to ensure appropriate data protection standards are maintained.

Data Security

We take reasonable and practical steps to protect personal information from misuse, interference, loss, and unauthorised access.

Our security measures include:

• Secure digital systems and restricted access controls 
• Encryption and data protection protocols 
• Internal policies governing access and handling of information 

Access and Correction

You may request access to personal information we hold about you and request corrections where necessary.

We will:

• Provide access where permitted by law 
• Take reasonable steps to correct inaccurate or outdated information 
• Provide reasons if access or correction cannot be granted 

Certain strata records may not be altered retrospectively but can be updated or annotated where appropriate.

Complaints

If you believe your personal information has been handled incorrectly, you may submit a complaint to Allied Strata.

We will:

• Review all complaints objectively 
• Respond within a reasonable timeframe 
• Take appropriate steps to resolve the issue 

If you are not satisfied with the outcome, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC).

Cookies and Website Data

Our website may collect non-identifiable data such as usage statistics and browser information to improve user experience.

This may include the use of cookies or analytics tools. This data does not identify individuals. 

Our Approach to Privacy

Consistent with our broader service philosophy:

• Information is handled securely and responsibly 
• Processes are structured and compliant 
• Communication is clear and transparent 
• Outcomes are practical and commercially grounded